At sears, they take the '5 min' pick up time seriously

I went there yesterday. After I scan my pick up slip and credit card, it starts to show my time ticking on the CRT above, besides it, it shows 100% within 5 min for today and 99.2% for last month. That seems pretty good.

After I got my item (not loaded), one guy touching the touch screen really fast to show I got my item and it stoppped a few seconds before 5 min. They must have some incentive to have everything done that way before 5 min. It looks like they are not too happy about giving people $5 off coupon after 5 min.

The only problem is, they charged my credit card 2 weeks ago before I got notified that I can pick up my item.